Private pilot A missed call should not disappear.
XiReply answers when nobody can. It captures the call, works out what the customer needs, and hands your team a request with the context already attached.
The call
A missed call can disappear in seconds.
The phone rings while you are under a house or on a ladder. It stops. There is no record of what that person wanted, and no reason for them to try again.
Third-party research
An unanswered call is often the end of it.
In a 2025 CallRail survey of 1,000 US consumers, 78% reported taking their business elsewhere after failing to reach a company by phone. 82% said they would call a competitor instead.
Published consumer research about the market. Not XiReply results, and not a claim about what XiReply recovers. Full citation below.
Captured
XiReply catches what would have vanished.
The caller gets a text back straight away. The call becomes a row in your workspace instead of a number you might notice later.
Sample activity from an example workspace.
Context
Not another voicemail to remember later.
The voicemail is recorded and transcribed. The transcript becomes a short brief of what the customer actually needs, with a first reply drafted and waiting.
A conversation with context.
People
Automate where it helps. Hand off when it matters.
When a call is unclear, or sounds like it might be a safety issue, XiReply does not guess. It flags the request and waits for a person to pick it up.
The whole board
What used to disappear becomes visible, contextual and actionable.
One call is the story. The point is every call: what came in, what was answered, what is waiting on somebody, and what needs a person now.
The call
A missed call can disappear in seconds.
The phone rings while you are under a house or on a ladder. It stops. There is no record of what that person wanted, and no reason for them to try again.
Third-party research
An unanswered call is often the end of it.
In a 2025 CallRail survey of 1,000 US consumers, 78% reported taking their business elsewhere after failing to reach a company by phone. 82% said they would call a competitor instead.
Published consumer research about the market. Not XiReply results, and not a claim about what XiReply recovers. Full citation below.
Captured
XiReply catches what would have vanished.
The caller gets a text back straight away. The call becomes a row in your workspace instead of a number you might notice later.
Sample activity from an example workspace.
Context
Not another voicemail to remember later.
The voicemail is recorded and transcribed. The transcript becomes a short brief of what the customer actually needs, with a first reply drafted and waiting.
A conversation with context.
People
Automate where it helps. Hand off when it matters.
When a call is unclear, or sounds like it might be a safety issue, XiReply does not guess. It flags the request and waits for a person to pick it up.
The whole board
What used to disappear becomes visible, contextual and actionable.
One call is the story. The point is every call: what came in, what was answered, what is waiting on somebody, and what needs a person now.
External research, not Axivio data
What the research says about unanswered calls
These are published findings about the market from third parties. They are not XiReply results, and nothing on this page claims otherwise.
78% of surveyed consumers reported taking their business elsewhere after failing to reach a company by phone.
CallRail, Why businesses can't afford to miss calls (25 September 2025) Survey of 1,000 US consumersThe source publication does not state the survey fielding method.
82% of surveyed consumers said they would call a competitor if a business does not answer.
CallRail, Why businesses can't afford to miss calls (25 September 2025) Survey of 1,000 US consumersThe source publication does not state the survey fielding method.
The product
One place for the calls you could not take.
Screenshots below are the real XiReply interface running against an example workspace. Every customer, number and message in them is invented.
What XiReply does today.
- Missed-call capture with an automatic text back to the caller
- Voicemail recording, with a configurable greeting and recording notice
- Voicemail transcription
- A written brief for each customer request, drawn from the call
- A suggested first reply that a person sends or edits
- A review flag when a call needs a human rather than an automated answer
- A lead pipeline with status, assignment and activity history
- Roles and permissions for owners, managers, dispatchers and technicians
- Per-business configuration: hours, service area, services offered and not offered, after-hours behaviour
Where it is going.
Direction, not shipping functionality. Listed so you can judge whether XiReply is heading somewhere useful for your business.
- Scheduling integrations
- CRM integrations
- Payment integrations
- Multi-location operational visibility
Built on Axivio Core
The customer belongs to your business, not to one app.
Identity, customers, records and permissions sit in the shared foundation beneath Axivio software. It is why a customer XiReply meets is a customer the rest of the business already knows.
Questions about XiReply
What is XiReply?
XiReply is a communications platform for service businesses. When a call goes unanswered, it texts the caller back, records and transcribes a voicemail, writes a brief of what the customer needs, and drafts a first reply for a person to send or edit. The request lands in a pipeline with status, assignment and history.
Can I buy XiReply today?
Not yet. XiReply is in private pilot with a small number of businesses. Sign up for product updates and we will let you know when access opens up.
Does XiReply replace the people who answer the phone?
No. It handles the calls nobody could get to, and it hands anything unclear or sensitive to a person rather than guessing. Suggested replies are drafts. A person sends them.
Get XiReply product updates.
XiReply is in private pilot. Leave an address and we will tell you when there is something worth seeing, including when access opens up.