Privacy Policy

This Privacy Policy explains how Axivio Technologies LLC, a Missouri limited liability company (“Axivio”, “we”, “us”), handles personal information in connection with our website at axiviotech.com and our products, including Axivio Links (shown as links.) at links.axiviotech.com, Axivio Quote (shown as quote.) and Axivio Tools (shown as tools.). These product names are brands of Axivio Technologies LLC. Together we call them the “Services”.

Two kinds of information

We handle personal information in two roles.

Some information we collect for our own purposes, for example when you visit our website, contact us, create an account or subscribe to a plan. We decide how that information is used, as this policy describes.

Other information we process for businesses that use Axivio. When a business uses quote. to collect quote requests, send quotes, or take bookings and payments, its customers enter information into pages the business sends them. The business decides what to collect and why. Axivio provides the software and infrastructure, and processes that information on the business’s behalf to provide the Services. If you are a customer of a business that uses Axivio, please also read that business’s own privacy notice, and contact the business first with questions about your information.

Information we collect

Our website

If you use our contact or inquiry form, we receive your name, business name, email address, phone number, the topic, how you would like us to respond, and your message. If you sign up for product updates on our website, we receive your email address, the product or update you asked about, and the page you signed up from. If you request a calculator for Axivio Tools, we receive your email address, your industry and a description of the calculator you would like. These forms are delivered to us by a form-processing service (see “Service providers”).

Axivio Links and quote.

Account information: your email address, and your name if you sign in with Google. Authentication is handled by Google Firebase Authentication. Axivio does not store your password.
Business and team information: your business’s name, phone number, email address, brand color and settings, and each team member’s email address and role.
Records of agreement: when you agree to our Terms of Service, for example when you create a business or turn on instant quotes for a quote form, we keep a record of who agreed, the version, the time and the business. When instant quotes are turned on, we also keep who confirmed the form’s settings and when.
Content you add: quote forms and pricing, quotes, notes, jobs, checklists, appointments, photos and other records you create.
Workspace activity: a record of events in your business, and which records each team member has opened.
Billing information: your subscription, plan, invoices and payment status, which we receive from our payment processor, Stripe. We do not receive or store your full card number.
Product update requests in the Marketplace: if you ask to hear about a Link that is in development, we store your email address and the product you chose. If you are signed in with the same email address, we link the request to your account.
Support messages: what you send us when you contact support, privacy or security.

Information we process for businesses

When a customer uses a quote form or page that a business sends them, we process the following on the business’s behalf:

what the customer enters: name, email address, phone number, address if the form asks for it, answers, notes and photos;
when the customer accepts or declines a quote: the decision, the name they type, the time, and the browser and device information their browser reports;
appointments: the booked time and its status;
payments: the amount and status of each payment (card details are entered on Stripe’s pages and go to Stripe, not to Axivio); and
how a quote form was used: which steps were reached, how long they took, and the general type of device. This measurement does not record what customers type, and it stays in the business’s own workspace.

Information collected automatically

When you use the Services, our hosting provider records technical information in server logs, such as IP address, browser and device information, the pages or functions requested, and the time. We use it to operate, secure and troubleshoot the Services. Some of our limits on repeated requests use a one-way hash of an IP address rather than the address itself. For cookies and browser storage, see “Cookies and similar technologies”.

When a customer sends a new request through a business’s quote form, the form uses Cloudflare Turnstile to check that the request comes from a person and not an automated program. Turnstile processes technical signals from the customer’s browser, such as IP address, browser and device information, and the website the form is on. Cloudflare uses these signals to provide the check and, as described in its Turnstile Privacy Addendum, to improve its bot detection.

Information from other sources

If you sign in with Google, Google shares your name, email address and Google account identifier with us. Signing in with Google does not give Axivio access to your calendar or other Google data.

We receive subscription and payment status from Stripe. For businesses that connect a Stripe account for customer payments, we also receive the status of that account and of payments made through it.

Google Calendar is an optional Axivio Links integration. Connecting Google Calendar is a separate, voluntary action from signing in with Google. When a business owner chooses Connect Google Calendar, Axivio requests the connected Google account’s email address to identify the account, permission to list the calendars the account subscribes to, and permission to see, create, change and delete events on Google calendars the account owns. That last permission permits access to other events on owned calendars; Axivio uses it only for the scheduling functions described here.

For the calendar the business selects, Axivio uses existing events’ start and end times, free/busy state and the connected account’s own declined attendance response to avoid offering conflicting appointment times. Axivio does not use the titles, descriptions or other attendees of existing events to schedule work. We create, move and cancel only booking events created by Axivio; those events can include the service and customer’s name in their titles. Axivio Core manages the Google connection, stores the connected account identity, selected calendar and booking sync references, and encrypts access and refresh tokens at rest. A business owner can disconnect the calendar in Business settings; Axivio removes its stored authorization and requests revocation from Google.

Google Calendar information is used only to provide, maintain and support these user-facing scheduling functions, not for advertising, sale of data or training AI models. Axivio’s use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

How we use information

We use the information we collect for our own purposes to:

provide, operate and maintain the Services, including sign-in, your workspace, and the pages and emails you ask us to send;
process subscriptions, billing and payment status;
send transactional messages, such as sign-in and confirmation emails, receipts, alerts you have switched on, and service or policy notices;
provide support and respond to your requests;
protect the Services, our customers and the public, including preventing fraud, abuse and security incidents;
understand and improve how the Services perform, using aggregated or de-identified operational and usage data;
comply with legal obligations and enforce our Terms; and
if you asked for product updates, send you news about the product you chose.

We process information on behalf of businesses only to provide the Services to them, as instructed through their use of the Services, and as described in this policy and our Terms.

We do not sell personal information or use customer data for advertising, and we do not use advertising or cross-site tracking cookies. We do not use the content businesses put into the Services, such as quote text, notes, photos and files, for general product improvement without the business’s permission, and we do not try to re-identify data that has been de-identified.

Emails

Transactional emails relate to your account or to something you or a business did. They include sign-in and confirmation emails, receipts, quote emails, and confirmations sent to a business’s customers. Some emails to a business’s customers, such as a quote from a form the business has set to send quotes instantly, are sent automatically under the business’s settings when the customer sends a request. Emails to a business’s customers are sent in the business’s name, and replies go to the business.

Product update emails are sent only to people who asked for them. Each one includes a way to unsubscribe, and we honor unsubscribe requests.

We share personal information only as described here:

With the business you are dealing with. Information a customer enters into a business’s quote form or page is available to that business and its authorized team members.
With service providers that help us run the Services, under their own terms and only for the services they provide to us. See “Service providers” below and our Subprocessors page.
With Stripe, which processes subscription payments to Axivio and, for businesses that connect a Stripe account, payments from those businesses’ customers.
For legal reasons, when we believe in good faith that the law requires it, or to protect the rights, safety and security of our customers, the public or Axivio.
In a business transfer. If Axivio is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy. We will not transfer information obtained from Google APIs, including Google Calendar information and data derived from it, as part of such a transaction without first obtaining the connected Google user’s explicit consent.

Authorized Axivio personnel may access account, billing and workspace information when reasonably necessary to provide support, operate and secure the Services, investigate abuse, or meet legal obligations.

Service providers

We use the providers below to run the Services. The providers that process customer data are listed on our Subprocessors page at axiviotech.com/subprocessors.

Google (Google Cloud, Firebase and Google Calendar): hosting, database and file storage, sign-in, server logs, and optional calendar connectivity for businesses that choose to connect it.
Stripe: subscription billing, and payment processing for businesses that connect a Stripe account.
Resend: delivery of the emails the Services send.
Cloudflare: Turnstile, which checks that new requests sent through quote forms come from people.
Zoho Mail: our support, privacy and security mailboxes.
Formspree: delivery of our website’s contact, product update and calculator request forms.

Cookies and similar technologies

Axivio Links uses only the browser storage it needs to work. Firebase Authentication keeps your sign-in state in your browser’s storage. If you connect Google Calendar, a short-lived cookie is used only during that authorization process. Unfinished quotes and service templates may be saved in your browser so you don’t lose your work. They are removed when you save or discard them, and unfinished quotes are also removed when you sign out or after 7 days. Sending a request through a quote form also runs Cloudflare Turnstile, the check described under “Information collected automatically”.

Our website does not use analytics or advertising cookies, and Axivio Links does not use third-party analytics, advertising or session-recording tools. Because we do not use advertising cookies or track you across other websites, we do not respond differently to browser “Do Not Track” signals.

How long we keep information

We keep workspace data while the business account remains open. Cancelling a subscription does not, by itself, delete a workspace or its data. When a verified business owner asks us to delete the business’s data, we aim to complete deletion within 30 days of the valid request. We may keep some records, such as billing and payment records, for longer when we reasonably need them for legal, accounting, tax, security, fraud-prevention or dispute purposes.

We keep product update requests so that we can tell you about the product you chose, and we will remove yours if you ask. We keep website inquiries as long as reasonably needed to respond and to keep business records. Server logs are kept for a limited period set by our Google Cloud logging configuration.

Your choices and rights

Business users can update business details and team members in the workspace. The owner of a business may ask us for a copy of the business’s data, or for its deletion, by emailing privacy@axiviotech.com. We will verify that the request comes from the owner or another authorized person before acting on it.

If you are a customer of a business that uses Axivio, please contact that business first, since it decides how your information is used. We will reasonably help businesses respond to legitimate requests to access, correct or delete their customers’ information.

Anyone can ask about the personal information we hold about them for our own purposes by emailing privacy@axiviotech.com. Depending on where you live, you may have rights under applicable law to request access, correction or deletion. We will handle those requests as the law requires and will not charge for anything the law requires us to provide free.

To stop product update emails, use the unsubscribe link in any of them or contact us.

Security

We use reasonable technical and organizational measures to protect personal information, as described on our Security page at axiviotech.com/security. No system is perfectly secure.

If we become aware of a security incident affecting personal information in our care, we will investigate it, take steps to contain it, and notify affected businesses without undue delay once we have meaningful verified information, or sooner if the law requires. Where the law sets specific notification requirements, we will follow them.

Children

The Services are for businesses and for people 18 or older. They are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact privacy@axiviotech.com and we will delete it.

Where we operate

Axivio is based in the United States, and the Services are currently offered to businesses in the United States. Our systems are hosted on Google Cloud. Our service providers may process information in other locations where they operate.

Changes to this policy

We may update this policy and will post the updated version with a new effective date. If we make material changes, we will notify affected customers by email. Minor clarifications and formatting changes may be posted without individual notice.

Contact us

Email: privacy@axiviotech.com